FACE X SS PRINT SHOP LAUNCHING APRIL 3, 2017
The FACE by Phantom Glass™ Lifetime Warranty covers damages, breaks, of your FACE by Phantom Glass™ case and screen protector. Scratches and chips to the case from day to day usage is not covered under warranty. Should any damage or breakage occur to your case or screen protector, Phantom Glass™ will provide a replacement for the life of the device. The standard “life” of a device is one (1) year and is deemed to be “End of Life” when the device’s successor is released. Phantom Glass™ will guarantee to provide warranty replacements for up to three (3) years from the device’s release date. After 3 years, warranty replacements will be subject to availability.

To submit a warranty claim, please email warranty@facebyphantom.glass with the following information:

1 – Full name

2 – Product purchased

3 – Purchase location

4 – Copy of original receipt

5 – Photos and description of the issue

A FACE by Phantom Glass™ representative will respond to all warranty claims within one to two business days.

S+H (shipping and handling) fees apply to all warranty replacements and are charged per claim submitted. S+H fees are calculated based on location/country.

Should packages be returned to FACE by Phantom Glass™ due to incorrect shipping information provided, unclaimed packages, etc., additional fees will be charged to resend.

Free product samples or promotional giveaways have no retail value and are not eligible for the lifetime warranty program.

FACE by Phantom Glass™ reserves the right to revoke the warranty privileges from the purchaser at anytime due to suspicious or fraudulent warranty claims.
 

Disclaimer:

  1. Proof of original purchase is required for all warranty claims.  Any claims submitted without proof of purchase may be denied.
  2. Shipping and handling fees will apply to all warranty replacements and are charged per product per claim submitted. S+H fees are calculated based on location/country.
  3. Warranty codes provided are per product and must be redeemed separately.  
  4. Should packages be returned to sender due to incorrect shipping information provided, unclaimed packages, etc., additional fees will be charged to resend.
  5. Free product samples or promotional giveaways have no retail value and are not eligible for the lifetime warranty program.
  6. FACE by Phantom Glass™ reserves the right to revoke the warranty privileges from the purchaser at anytime due to suspicious or fraudulent warranty claims.
  7. Click here to view our full warranty terms and conditions.